Self Installation (no Picarro assistance)

Technical Jumpstart (remote training with Picarro specialist after installation)

On-site Installation (Picarro specialist at your location)

Here are some initial guidelines to help your installation:

Instrument Setup: Please read all instrument and peripheral manuals before beginning assembly and operation. Please be sure to turn on the pump, before turning on the instrument. The analyzer requires one hour to warm up before use.

Power: Ensure you have adequate power sockets, extension cords and/or power strips for the instrument. We strongly recommend purchasing an uninterruptible power supply (UPS) backup for your system to avoid loss of data and power surges that could damage the instrument. We recommend the APC Smart-UPS C 1500VA found here for most systems, but you may want to consider larger UPS options if you anticipate that power outages may exceed a few minutes.  

Space: Ensure you have adequate benchtop space set aside for your instrument and any peripherals. Most data sheets give a sense for the installed dimensions. 

Internet: We strongly recommend that users make internet available to the Picarro instrument in case of future troubleshooting needs. The easiest way to achieve this is with an Ethernet connection. Most instruments do not have a WiFi card. However, if an Ethernet connection is not possible, a dedicated mobile hotspot device (such as a MiFiTM or JetpackTM) can be plugged into any of the available USB ports to provide internet through wireless phone networks. A wireless dongle can also be used to connect to local WiFi. 

Calibration Standards: If your installation includes setting up calibration standards, our Application Scientists are available to discuss the relevant concentrations or isotopic values you expect to purchase to calibrate or validate your instrument. Companies such as AirLiquide can supply calibration gases. 

Regulators: Please also ensure that you have all relevant cylinder regulators in hand in time for the install – our Application Scientists are available to discuss the best options for your application should you need. 

Additional Materials: Will you need to pull calibration gas from the other side of the lab, switch between different sample ports, or otherwise require additional materials? Please do not hesitate to ask the advice of our Application Scientists. 

Training Session: Picarro offers 4-hour Technical Jumpstart or a 2-day training & installation package on-site at your location if you would like assistance. Please contact us if you would like further details.

Timing: We request that customers accommodate a Technical Jumpstart within 90 days of shipment unless there are clear reasons why this is not possible. 

Instrument Setup: Please ensure that you have installed the instrument and any peripherals before the date of the Technical Jumpstart, following instructions in the manual or manuals.  Please also ensure that the pump and then the instrument is turned on at least an hour before the install to reduce wait time as the instrument warms up. 

Power: Ensure you have adequate power sockets, extension cords and/or power strips for the instrument. We strongly recommend purchasing an uninterruptible power supply (UPS) backup for your system to avoid loss of data and power surges that could damage the instrument. We recommend the APC Smart-UPS C 1500VA found here for most systems, but you may want to consider larger UPS options if you anticipate that power outages may exceed a few minutes. 

Space: Ensure you have adequate benchtop space set aside for your instrument and any peripherals. Most data sheets give a sense for the installed dimensions, but an AppSci will be able to help refine that given the dimensions of your bench and the peripherals you may have purchased. 

Internet: Technical Jumpstarts require two points of internet connection.  

A direct connection to the instrument computer (located in the instrument box) through TeamViewer, which is installed on the instrument. The easiest way to achieve a direct connection to the instrument computer is with an Ethernet connection.  Most instruments do not have a WiFi card. However, if an Ethernet connection is not possible, a dedicated mobile hotspot device (such as a MiFiTM or JetpackTM) can be plugged into any of the available USB ports to provide internet through wireless phone networks. A wireless dongle can also be used to connect to local WiFi.  

A second video connection—typically through the Zoom application or FaceTime/Skype on a separate laptop or smart phone/tablet. Please dedicate time before the connection to determining which method you prefer given your ability to connect to Wifi, Ethernet, or cell networks, and please test the connection beforehand to confirm that the audio and video quality are good. Bad call quality is the #1 cause of delayed Technical Jumpstarts. 

Calibration Standards:  If your installation includes setting up calibration standards, please be prepared to discuss the relevant concentrations or isotopic values you expect to purchase to calibrate or validate your instrument. We encourage you to wait on purchasing these standards until you have discussed your plans with an Application Scientist, as some balance gases (e.g. Helium) and blends are not acceptable. Standards purchases can take up to 10 weeks, so we recommend purchasing these as soon as possible after such a discussion. If you will need gas cylinders, please ensure that your lab space has relevant brackets or safety hardware to secure the cylinders. 

Regulators: Please also ensure that you have all relevant cylinder regulators in hand in time for the install. An Application Scientist will instruct you on the best choice based on your instrument. 

Additional Materials: Will you need to pull calibration gas from the other side of the lab, switch between different sample ports, or otherwise require additional materials? Please plan ahead on purchasing such items and be prepared to discuss appropriate materials with the Application Scientist. 

Training Session: Because coordinating multiple devices and seeing multiple screens can be complicated, we recommend keeping Technical Jumpstarts to 1-3 individuals. Please let your Application Scientist know if you plan to have more than three individuals around for training. 

Timing: We request that customers accommodate a Technical Jumpstart within 90 days of shipment unless there are clear reasons why this is not possible. 

Instrument Setup: Please ensure that you have installed the instrument and any peripherals before the date of the Technical Jumpstart, following instructions in the manual or manuals.  Please also ensure that the pump and then the instrument is turned on at least an hour before the install to reduce wait time as the instrument warms up. 

Power: Ensure you have adequate power sockets, extension cords and/or power strips for the instrument. We strongly recommend purchasing an uninterruptible power supply (UPS) backup for your system to avoid loss of data and power surges that could damage the instrument. We recommend the APC Smart-UPS C 1500VA found here for most systems, but you may want to consider larger UPS options if you anticipate that power outages may exceed a few minutes. 

Space: Ensure you have adequate benchtop space set aside for your instrument and any peripherals. Most data sheets give a sense for the installed dimensions, but an AppSci will be able to help refine that given the dimensions of your bench and the peripherals you may have purchased. 

Internet: Technical Jumpstarts require two points of internet connection.  

A direct connection to the instrument computer (located in the instrument box) through TeamViewer, which is installed on the instrument. The easiest way to achieve a direct connection to the instrument computer is with an Ethernet connection.  Most instruments do not have a WiFi card. However, if an Ethernet connection is not possible, a dedicated mobile hotspot device (such as a MiFiTM or JetpackTM) can be plugged into any of the available USB ports to provide internet through wireless phone networks. A wireless dongle can also be used to connect to local WiFi.  

A second video connection—typically through the Zoom application or FaceTime/Skype on a separate laptop or smart phone/tablet. Please dedicate time before the connection to determining which method you prefer given your ability to connect to Wifi, Ethernet, or cell networks, and please test the connection beforehand to confirm that the audio and video quality are good. Bad call quality is the #1 cause of delayed Technical Jumpstarts. 

Calibration Standards:  If your installation includes setting up calibration standards, please be prepared to discuss the relevant concentrations or isotopic values you expect to purchase to calibrate or validate your instrument. We encourage you to wait on purchasing these standards until you have discussed your plans with an Application Scientist, as some balance gases (e.g. Helium) and blends are not acceptable. Standards purchases can take up to 10 weeks, so we recommend purchasing these as soon as possible after such a discussion. If you will need gas cylinders, please ensure that your lab space has relevant brackets or safety hardware to secure the cylinders. 

Regulators: Please also ensure that you have all relevant cylinder regulators in hand in time for the install. An Application Scientist will instruct you on the best choice based on your instrument. 

Additional Materials: Will you need to pull calibration gas from the other side of the lab, switch between different sample ports, or otherwise require additional materials? Please plan ahead on purchasing such items and be prepared to discuss appropriate materials with the Application Scientist. 

Training Session: Because coordinating multiple devices and seeing multiple screens can be complicated, we recommend keeping Technical Jumpstarts to 1-3 individuals. Please let your Application Scientist know if you plan to have more than three individuals around for training.